VIA Email September 13, 2000
From : Joan Koenig NIST Office of Weights and Measures

Hello Bruce,

I just wanted to put something in writing to thank you and Rick for the work you did on our Access Database.  We thoroughly enjoyed working with both of you, and we appreciated your promptness, your expertise, your concern that our needs were being met, and your willingness to give that little bit extra to ensure that we were pleased with our new database.  All of our staff members report that the database is easy to use and so much faster than what we had before.  Because of its basic simplicity and rationality of design, the database should be easy for us to maintain and expand, which is very important to us. Your continuing support even after the end of the contract period is also much appreciated.

We will be considering some of the enhancements that we discussed with Rick, and, if we decide to go forward, we would be happy to use your services again.  If you ever need a reference, feel free to have people call me.